If a session is full we do have waitlists available on the Fit By Wix app. The waitlist options can only be booked in the app and are not available to book online. When a spot becomes available you will receive a notification in the app (top right corner with the bell), as well as sent directly to your device as long as you have notifications turned on. Members currently have 1 day to accept if they would like to be added to the session once the notification is sent. Scroll through images below for reference (arrow is located mid-right of images).

We encourage members to attend consistently to make full use of their sessions. Members may use these sessions at any time during the contract year, up until the end of their agreement. Once your membership is added to your account you will see your total number of sessions to use within your membership year. If you are 2x/week you will see 104, 3x/week you will see 156, etc. What you need to know: It is similar to a paid-in-full membership, you get all your sessions up-front, but the cost is spread out over 12 months. If you have to terminate before your membership end, no problem. You will receive the number of sessions based on the number of months you have paid for (including the final month of payment with 30 days notice) and then anything over that can be charged accordingly. You see your total annual sessions right away - and to give you some flexibility you can use them however you like throughout the year. For example coming 1x/week when things get busy, 2x/week when things are routine, and 3-4x/week when you have extra time! Remember, we advise that you take appropriate recovery time in-between sessions to avoid injury. You have 12 months to use your total number of sessions. If you use them all prior to your final month we can renew earlier, but keep in mind you would still need to make the payments for the previous contract. Bump up packages of 5 or 10 are also available to supplement your sessions as needed! Memberships signed before April 15, 2024: When you renew you have the option to fit a few more sessions in within 2 months after your previous contracts end date. We will carry the sessions over for 2 months, after that anything remaining will expire. Any memberships starting April 15, 2024 and later: you will have the membership year to use your sessions and then they will expire. After carefully considering our options we will no longer offer a carry over of sessions.

Should members wish to cancel membership before the membership end, 30 days written notice is required prior to their payment date (either the 1st or 15th of each month - talk to us at the desk if you need assistance). A $100 processing fee may be charged. Written notification to cancel must be delivered by e-mail to info@proactivefit.ca.

A minimum of 24 hours notice is required to cancel a session for it to be returned to your account, and clients should use the online booking system or "Fit By Wix" app to manage their sessions. Life happens, we get it! If you are cancelling with under 24 hours notice text the ProActive business number at 306-518-9038 so our trainers know you can't make it. Please note that any sessions cancelled by ProActive Fitness due to low numbers (2 or less), staff shortages etc. will be reimbursed to the membership or pricing plan.

Zoom Sessions What you need to know: • You will receive an email with the session link. Click the link a few minutes before session start time. Don’t wait until the last minute, please! • Zoom should open if you have it installed. If you don’t, you’ll be prompted to download it. Say yes to everything (download, camera, microphone) • When prompted, enter the password included in the email. • Make sure camera and mic are both ON. The trainer will spotlight their video so you see them well. • On the Sunday before, you will receive and equipment text from our business texting number. If you do not have a cell phone, please tell us and we will send what you need to an e-mail address instead. This makes the sessions go very smoothly, minimizing wait times for clients try to locate any equipment. You’ll need: • At least 6’ x 6’ space with either carpet or a mat so you can get on the floor. • All equipment (bands, lacrosse or tennis ball, booty band, dumbbells or kettlebells if you have them) close by. Along will whatever else the equipment text tells you. We have some basic equipment available for sale at the studio, a package of a lacrosse ball, booty band, and resistance band is $60 + tax. • A text also goes out on Sunday with suggestions one what equipment to have during the week (for example have a kettle bell ready if you already have one at home, or as an alternative use a duffel bad with some books in it). If you’d like to receive the weekly texts for Zoom let us know and we’ll add you to this list. • Laptop, tablet or phone set up so the camera captures your entire body. The trainer needs to see you move! Be prepared to tilt camera or move device if you have to get on the floor for an exercise. If you have trouble getting in, please text 306-518-9038 and one of our staff will try to assist you. A text is much more likely to be answered in a timely manner than a phone call.

We understand that bad weather conditions can make it difficult to get to the studio. To ensure clarity and convenience, we’ve implemented a new policy to guide you on how to proceed during Snow Days or challenging weather conditions. Please review the details below: Early Notification: We’ll send a text and push notification if we are considering an alternate schedule due to weather. This will be your heads-up to plan accordingly. If you're worried about attending your session, cancel with 24 hours + notice to have it refunded back to your account. Closure Announcement: If an in-studio or partial closure is necessary, we’ll notify you with your options: In-Studio: Re-book into an "Alternate Snow Day" session if you can travel safely. Note that spots in-studio are limited due to a compressed schedule. Zoom: Book a regular (if openings are available) or alternate Snow Day Zoom session through the Fit by Wix app or our website at www.proactivefit.ca. On-Demand Workouts: Access workouts online from the Members section of our website and submit them online when complete to ensure they count toward your monthly consistency goals. How to Access: Use the Fit by Wix app or log in at www.proactivefit.ca to book your alternate session, or to view On-Demand options (Not sure how to access On-Demand? See more details in our FAQ section). Key Reminders: Safety First: Only attend in-studio sessions if it’s safe to travel. Stay Accountable: Submitted On-Demand workouts count toward your monthly goals!

Membership changes (for example from 3x/week to 2x/week) can be done once per membership year. An administrative charge, or membership price increases may apply for further changes. If you are unsure about how to use your sessions, talk to our ProActive staff and we can advise you on the options that would work best for you. We require 10 business days' notice prior to your payment date which lands on either the 1st or 15th of each month to make changes to the monthly auto-pay method, membership changes, or account holds. Email account change requests to info@proactivefit.ca.

How can members book a session? Members can book sessions using the Fit By Wix app, or by logging in at www.proactivefit.ca. If you need help setting up your account, contact us at info@proactivefit.ca. How far in advance can members book? Members can book sessions up to 30 days in advance through the Fit By Wix app or by logging into their account at www.proactivefit.ca. What do members need to book a session? Members need available sessions from their membership package. If you run out of sessions before your renewal date, you can purchase a Bump Up package to continue booking. What about new clients? New clients are welcome to try an Introduction Package or schedule a Consultation to get started. Please contact us at info@proactivefit.ca for more details. What if I need help with bookings? If you need assistance, contact us at info@proactivefit.ca, and we’ll help you find the best option to stay consistent with your sessions. What is your cancellation policy? Please review our Cancelling a Session section in our FAQ for details on how to cancel or reschedule your sessions.

We require 10 business days' notice prior to your payment date which lands on either the 1st or 15th of each month. Written notice is required and can be emailed to info@proactivefit.ca, or (preferably) submitted online on the hold request form under member resources tab on www.proactivefit.ca. A hold must be a minimum of 30 days long, to a maximum of 6 months. There is one free hold per membership year, after that there is a monthly $29 + GST charge for each month you are hold. Indefinite holds are available to those who need to go on medical leave at no cost.

Personal Progress Checks Members get 2 personal progress checks in a membership year. These are 30 minute meeting with your coach. To schedule a progress check email info@proactivefit.ca and your coach will reach out to schedule a meeting. These can be used to discuss concerns/questions with certain movements/exercises, discuss goals, and go over corrective exercises.

Online Community Stay connected with ProActive news, events, and updates. A great place to ask questions, share experiences and recipes, and support fellow members. Available in our Members-only Facebook group, and our online platform via proactivefit.ca or the Fit by Wix app.

What’s Included: Members can attend various workshops and presentations throughout the year, at no additional cost. Topics: Cover a range of fitness, health, mindset, and wellness subjects. Examples: Visit our Events Page for highlights of past workshops and presentations.

What is On-Demand? On-Demand is a feature included with both the Introduction Package and your ProActive Small Group Training Membership. It provides pre-recorded video sessions led by our trainers, offering flexibility to stay active wherever you are. What is Included? Workout Anywhere: Access workouts at home, while traveling, or anywhere with an internet connection. Flexible Options: Various time frames (e.g., 15-minute quick workouts). Different equipment levels (no equipment needed, no problem!). Specialized options like chair workouts for mobility needs. Why Use On-Demand? Stay consistent with your fitness goals even if you can’t attend live sessions. Perfect for busy schedules or when you need additional workouts to meet monthly Consistency Club goals. How to Access On-Demand Workouts Whether you're on the Introduction Package or a Member, you can access our On-Demand workouts anytime! These pre-recorded sessions are designed to fit your schedule, whether you want a full workout or just a quick "wiggle." Steps to Access On-Demand Workouts Visit the Website - On your phone, tablet, or computer, open your browser (e.g., Google Chrome, Firefox, Safari) and go to www.proactivefit.ca. Log In - Use the same email and password you use for the app. - Forgot your password? Use the "Forgot Password" option to reset it via email. Find "My On-Demand" - From the login dropdown menu, select "My On Demand" to access the videos. Choose Your Workout - Browse the available videos and start moving! Want your workout to count towards your monthly Consistency Club Goal? To count your session towards your 10 workouts per month for the Consistency Club: Fill out the form below the video. Enter your name, email, check the box, and press Submit to log your workout. Important Notes The On-Demand section is available exclusively at www.proactivefit.ca. The app currently offers only a test version of this feature. Need Help? Watch this screen recording for a step-by-step guide on a mobile device:

Consistency Club Goal: Complete 10 workouts per month (in-studio, Zoom, or On-Demand). Monthly Prize: Hit your goal, and you'll be entered into a draw to win a prize from our Win Bin! Annual Prize: Stay consistent all year long! Complete 10+ workouts every month for 12 months in a calendar year to earn a special prize and celebrate your dedication! How to Track On-Demand Workouts: After finishing an On-Demand session, submit your name using the form below the videos. We’ll log it toward your monthly totals to ensure your hard work counts! Stay consistent, stay motivated, and earn those rewards—you’ve got this!

Small Group Training Sessions Duration: 35-minute sessions. Capacity: In-Studio: Maximum of 7 participants. Online (Zoom): Maximum of 10 participants. Individual Attention: Trainers provide modifications for any limitations you may have. The number and type of sessions depend on your specific membership plan.

1. Weekly Equipment Text: Let us know if you’d like to be added to the weekly Zoom equipment text list. On Sunday, you’ll receive a text from our business texting number with a list of equipment needed for the week. If you don’t have a cell phone, notify us, and we’ll email the equipment list instead. 2. Essential Equipment: Space: A minimum of 6’ x 6’ space with carpet or a mat for floor exercises. Equipment: Have all equipment ready (e.g., bands, lacrosse or tennis ball, booty band, dumbbells, kettlebells). We offer an equipment package (lacrosse ball, booty band, and resistance band) for $60 + tax at the studio.

Have questions about the best equipment for your setup? Our lead programmer, Avery, has you covered! In this video, they share practical tips and recommendations to help you choose and ready the gear you need to make the most of your online Zoom Small Group Training Sessions. Check it out here: https://youtu.be/1G3UCBcbK6k 1. Have your equipment ready, even if it’s not on the weekly list: If you have extra gear readily available, it allows our trainers to provide alternatives or substitutions based on what you have at home. 2. Resistance Bands A. Booty Bands: Short loop bands available in various resistances, colors, and materials. B. Super Loops: Longer loop resistance bands, either rubber or fabric (like the APT bands sold in-studio). C. Alternatives: Mini bands. Resistance bands with handles. A towel for improvised resistance. 3. Weights Options Kettlebells or dumbbells (If you’re ready for more resistance during your workouts, consider purchasing a set. Alternative: try filling a duffle or book bag to give it some more weight and use during your session). Slam balls (substitute with a pillow). Sliders (alternatives: use paper plates on carpet, or towels on laminate flooring). Why Invest in Standard Equipment? While creativity can go a long way, having standard equipment increases resistance and helps you get more out of your training. If you’re ready to level up, consider adding key gear to your setup! ProActive’s Equipment Package Available in-studio for $60 + tax. It includes: 1 Long Loop APT Resistance Band 1 APT Booty Band 1 Lacrosse Ball (used for various release techniques). Have Questions? Reach out to info@proactivefit.ca, and we’ll be happy to help!

1. Email with Session Link: You'll receive an email with the Zoom session link. Click the link a few minutes before the session's start time—don’t wait until the last minute! Don’t see an email? Reach out by text at 306-518-9038, and our staff will send you the information you need to get into your session. 2. Zoom Access: If you have Zoom installed, it will open automatically. If not, you’ll be prompted to download it. Say “yes” to all prompts (download, camera, microphone). 3. Password: Enter the session password provided in the email when prompted. 4. Camera & Microphone: Ensure your camera and microphone are ON so the trainer can see and hear you. The trainer will spotlight their video for better visibility.

You can access our online programs through the Fit by Wix app or by logging in at www.proactivefit.ca. Using a Mobile Device? For the best experience on a smartphone or tablet, we recommend using the Fit by Wix app. Check out the "Setting Up Fit by Wix App" section in our FAQs for step-by-step instructions or visit our set up page. Accessing via Our Website Go to www.proactivefit.ca. Click on the "Members Login" button in the top right corner and sign in. Once logged in, click on the drop-down menu where the login button was (you’ll now see an icon with a down arrow). Select "My Programs" to view and access any programs you’ve purchased. If you need any help, feel free to reach out to info@proactivefit.ca!

Did you know we have a select of online programs to supplement your exercise routine!? Online programs can be purchased online or in the Fit by Wix App under the "Online Programs" tab. For more information on specific programs email info@proactivefit.ca and we would be happy to assist you.

Download the Fit by Wix app from the Google Play Store or Apple App Store. Create Your Account If you created a login while purchasing the online program, sign in with that account. Otherwise, select Sign Up (If you can, we recommend using the Google login option for a smoother experience). Please create your account using the email we have on file for you. This ensures that your account is properly linked to your purchases. If you'd like to switch to a different email contact info@proactivefit.ca for support. Invite Code: You should have received an invite code via email when you purchased the program. If you can't find it? No worries! Just email info@proactivefit.ca, and we’ll send you a new one. Important: When setting up your account, a confirmation email will be sent to you to verify your email. Please check your inbox (and spam folder) to confirm your email address. If you’re using your Apple ID or Google to log in, you won’t need to confirm your email. Want to use a different email address? Let us know! For example, if we have your Shaw email on file but you’d prefer to log in with Google or Apple, just reach out and we’ll make the change. Troubleshooting: If you’re having trouble accessing your account or setting up, please try the following: Have you confirmed your email? If you haven’t received the confirmation email, make sure to check your spam/junk folder. Waiting for approval? If you have entered the invite code and it's asking you to wait for approval Select the circle in the icon in the top left corner of the app, if you see an option for "Businesses I'm Apart of" select it and click on ProActive Fitness. Resetting Your Password: If you're having trouble logging in, try resetting your password using the "Forgot Password" option. You can even reset it to the same password—this sometimes helps the system recognize you as a user. Reinstall the App: Uninstall and reinstall the app to refresh it. Still Having Issues? Don’t worry! Email us at info@proactivefit.ca for assistance.

Our main studio is 2362 sq. ft and includes two workout rooms, as well as ladies’ and men’s locker rooms. We also have additional space across the hall that includes another 420 sq. ft. of training space.

After you train, your body will need to replenish and restore itself so be sure to eat a healthy snack, ideally with some protein, within one hour of completing your workout.

Increased energy and stamina Improved balance Elevated mood and outlook Better sleep patterns Increased strength and flexibility Better “do-ability” of every day tasks

Have a water bottle handy to sip on during and after your workout to replace the liquids you’ll lose due to perspiration. We have cups on hand, should you forget, and a filtered water cooler for refills. Keeping yourself well hydrated also helps reduce muscle aches. We provide sweat towels, if you need to wipe your brow during your workout! We provide shower products, towels, hair products/tools and some toiletries, should you wish to shower and freshen up before you leave.

Whatever time of day you choose to train, it’s wise to know your body. We suggest most people eat a pre-workout snack or meal 1-2 hours beforehand. Some people do fine on an empty stomach, so be sure to know what works best for you. We DON’T want you to have a blood sugar crash because you skipped breakfast or lunch.

Athletic or comfortable clothing that allows complete freedom of movement and allows you to stay cool. Women will want a good support or athletic bra. If your feet are healthy and it is comfortable for you we encourage you to try barefoot training for general Small Group Training. For footwear, if you choose, invest in a good pair of great-fitting athletic shoes.

Book your free consultation here: https://www.proactivefit.ca/consultationrequest We start with a free consultation with one of our trainers to discuss what you are looking for in a gym, and a movement assessment to see how you move. We want to make sure we are a good fit so you can meet your goals! Before starting any of our Small Group Training sessions we ask you to attend 2 introduction sessions. These sessions cover the fundamentals to improve your quality of movement to make the most of your sessions. These come as part of our introduction pack for $149+tax, which comes with the 2 introduction sessions, and 7 general sessions to give Small Group Training a try.

While a bit of muscular discomfort or soreness is normal and okay to work through, we always, ALWAYS want to know if you are feeling it in your joints. Our workout sessions allow for a large degree of customization based on your particular needs, conditions and abilities.

No. Though most of our members are women, our sessions are co-ed. Men are welcome!

You should perform workouts only when you are well-fueled, hydrated and well-rested. If you are a bit sore from previous exertion, a workout will probably help “loosen” tight muscles. You need to be aware and always alerting us to any possible health concerns, signs or symptoms. If you experience any of the following signs or symptoms during your workout, then STOP and seek medical attention: Dizziness Nausea Unusual shortness of breath Chest pain or tightness Pain in neck or jaw or radiating down the left arm Light-headedness If you’re feeling under the weather but still want to stay active, we recommend choosing one of our On-Demand pre-recorded workouts or joining a Zoom Small Group Training Session. These options allow you to move at your own pace from the comfort of home while prioritizing your recovery. Your health always comes first, and we’re here to support you with flexible alternatives!

Absolutely not! Our programs are designed for your current fitness level. We will meet you where you’re at! For safety reasons, all members start off with Introduction sessions to learn the foundations of movement before jumping into any of our Small Group Training sessions! Keep in mind you may still be sore from doing movements your body is unaccustomed to making. If you are an experienced exerciser that has been training consistently for the past six months, please talk to us before booking your first session.