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Submit a Membership Hold Request:

We require 10 business days' notice prior to the payment date (either the 1st or 15th of the month) to make changes to the monthly auto-pay method, membership changes, or account holds.

Contracts may be suspended for minimum 30 days to a maximum of 6 months. Agreements are terminated after 6 months, restart subject to any price increases after termination. There is no charge for the first account suspension, any subsequent suspensions are subject to admin fee of $29+GST.

Requests for suspensions must be in writing to or through the form below, a confirmation e-mail will be sent to confirm that the hold has been processed.




Not sure of you payment dates?
Leave the dates below blank and fill out "Request Details".

Thanks for submitting, we will send a confirmation email once the request is processed.

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