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  • Keeping Track of Sessions
    We encourage members to attend consistently to make full use of their sessions. Members may use these sessions at any time during the contract year, up until the end of their agreement. Once your membership is added to your account you will see your total number of sessions to use within your membership year. If you are 2x/week you will see 104, 3x/week you will see 156, etc. What you need to know: It is similar to a paid-in-full membership, you get all your sessions up-front, but the cost is spread out over 12 months. If you have to terminate before your membership end, no problem. You will receive the number of sessions based on the number of months you have paid for (including the final month of payment with 30 days notice) and then anything over that can be charged accordingly. You see your total annual sessions right away - and to give you some flexibility you can use them however you like throughout the year. For example coming 1x/week when things get busy, 2x/week when things are routine, and 3-4x/week when you have extra time! Remember, we advise that you take appropriate recovery time in-between sessions to avoid injury. You have 12 months to use your total number of sessions. If you use them all prior to your final month we can renew earlier, but keep in mind you would still need to make the payments for the previous contract. Bump up packages of 5 or 10 are also available to supplement your sessions as needed! Memberships signed before April 15, 2024: When you renew you have the option to fit a few more sessions in within 2 months after your previous contracts end date. We will carry the sessions over for 2 months, after that anything remaining will expire. Any memberships starting April 15, 2024 and later: you will have the membership year to use your sessions and then they will expire. After carefully considering our options we will no longer offer a carry over of sessions.
  • Terminating Memberships
    Should members wish to cancel membership before the membership end, 30 days written notice is required prior to their payment date (either the 1st or 15th of each month - talk to us at the desk if you need assistance). A $100 processing fee may be charged. Written notification to cancel must be delivered by e-mail to info@proactivefit.ca.
  • On-Demand Workouts: What are they and How do I access them?
    What is On-Demand? On-Demand comes with the introduction package, and as part of your ProActive membership. They are pre-recorded videos from our trainers with workouts you can do while you travel, or while you're at home - as long as you have access to internet. On Demand workouts are available to clients while on hold for $29+ GST/month. Non-members can access these sessions with a Bronze membership for $49+GST/month. There are options for different time-frames (maybe you just have a 15 minutes to get a bit a movement in!), equipment access (no-equipment, no problem!), and mobility types (chair workouts). How to Access On Demand Workouts Whether you are on the Introduction package or a Member you can access our On-Demand workouts! These are pre-recorded workouts by our coaches for you to use when you want to fit workout, or maybe a short wiggle, in. The On-Demand section is only available at www. proactivefit.ca. It is not yet available on the app. 1. On you phone/tablet/computer go to www.ProActivefit.ca on your browser (Google Chrome, Firefox, Safari... etc. whatever you use for the internet!) 2. Log in with your email and password, the same ones you use for the app. Don't remember your password? There is a forgot password option to reset it from your email. 3. From the log in drop down menu, select "My On Demand" 4. Peruse the videos, and get moving! If you want it to count towards your 10 workouts/month, make sure to enter your name, email, check the box, and press submit to let us know you did the workout! Here is a screen recording from my mobile device: https://youtu.be/tP6pTvUr61M
  • Canceling a Session
    A minimum of 24 hours notice is required to cancel a session for it to be returned to your account, and clients should use the online booking system or "Fit By Wix" app to manage their sessions. Life happens, we get it! If you are cancelling with under 24 hours notice text the ProActive business number at 306-518-9038 so our trainers know you can't make it. Please note that any sessions cancelled by ProActive Fitness due to low numbers (2 or less), staff shortages etc. will be reimbursed to the membership or pricing plan.
  • Zoom Sessions
    Zoom Sessions What you need to know: • You will receive an email with the session link. Click the link a few minutes before session start time. Don’t wait until the last minute, please! • Zoom should open if you have it installed. If you don’t, you’ll be prompted to download it. Say yes to everything (download, camera, microphone) • When prompted, enter the password included in the email. • Make sure camera and mic are both ON. The trainer will spotlight their video so you see them well. • On the Sunday before, you will receive and equipment text from our business texting number. If you do not have a cell phone, please tell us and we will send what you need to an e-mail address instead. This makes the sessions go very smoothly, minimizing wait times for clients try to locate any equipment. You’ll need: • At least 6’ x 6’ space with either carpet or a mat so you can get on the floor. • All equipment (bands, lacrosse or tennis ball, booty band, dumbbells or kettlebells if you have them) close by. Along will whatever else the equipment text tells you. We have some basic equipment available for sale at the studio, a package of a lacrosse ball, booty band, and resistance band is $60 + tax. • A text also goes out on Sunday with suggestions one what equipment to have during the week (for example have a kettle bell ready if you already have one at home, or as an alternative use a duffel bad with some books in it). If you’d like to receive the weekly texts for Zoom let us know and we’ll add you to this list. • Laptop, tablet or phone set up so the camera captures your entire body. The trainer needs to see you move! Be prepared to tilt camera or move device if you have to get on the floor for an exercise. If you have trouble getting in, please text 306-518-9038 and one of our staff will try to assist you. A text is much more likely to be answered in a timely manner than a phone call.
  • Account Changes
    Membership changes (for example from 3x/week to 2x/week) can be done once per membership year. An administrative charge, or membership price increases may apply for further changes. If you are unsure about how to use your sessions, talk to our ProActive staff and we can advise you on the options that would work best for you. We require 10 business days' notice prior to your payment date which lands on either the 1st or 15th of each month to make changes to the monthly auto-pay method, membership changes, or account holds. Email account change requests to info@proactivefit.ca.
  • Membership Holds
    We require 10 business days' notice prior to your payment date which lands on either the 1st or 15th of each month. Written notice is required and can be emailed to info@proactivefit.ca, or (preferably) submitted online on the hold request form under member resources tab on www.proactivefit.ca. A hold must be a minimum of 30 days long, to a maximum of 6 months. There is one free hold per membership year, after that there is a monthly $29 + GST charge for each month you are hold. Indefinite holds are available to those who need to go on medical leave at no cost.
  • How big is the studio?
    Our main studio is 2362 sq. ft and includes two workout rooms, as well as ladies’ and men’s locker rooms. We also have additional space across the hall that includes another 420 sq. ft. of training space.
  • What do I eat after my session?
    After you train, your body will need to replenish and restore itself so be sure to eat a healthy snack, ideally with some protein, within one hour of completing your workout.
  • What can I expect with consistent ProActive workouts?
    Increased energy and stamina Improved balance Elevated mood and outlook Better sleep patterns Increased strength and flexibility Better “do-ability” of every day tasks
  • Do I need to bring anything else?
    Have a water bottle handy to sip on during and after your workout to replace the liquids you’ll lose due to perspiration. We have cups on hand, should you forget, and a filtered water cooler for refills. Keeping yourself well hydrated also helps reduce muscle aches. We provide sweat towels, if you need to wipe your brow during your workout! We provide shower products, towels, hair products/tools and some toiletries, should you wish to shower and freshen up before you leave.
  • What do I eat before my session?
    Whatever time of day you choose to train, it’s wise to know your body. We suggest most people eat a pre-workout snack or meal 1-2 hours beforehand. Some people do fine on an empty stomach, so be sure to know what works best for you. We DON’T want you to have a blood sugar crash because you skipped breakfast or lunch.
  • What do I wear?
    Athletic or comfortable clothing that allows complete freedom of movement and allows you to stay cool. Women will want a good support or athletic bra. If your feet are healthy and it is comfortable for you we encourage you to try barefoot training for general Small Group Training. For footwear, if you choose, invest in a good pair of great-fitting athletic shoes.
  • How do I get started?
    We start with a free consultation with one of our trainers to discuss what you are looking for in a gym, and a movement assessment to see how you move. We want to make sure we are a good fit so you can meet your goals! Before starting any of our Small Group Training sessions we ask you to attend 2 introduction sessions. These sessions cover the fundamentals to improve your quality of movement to make the most of your sessions. These come as part of our introduction pack for $149+tax, which comes with the 2 introduction sessions, and 7 general sessions to give Small Group Training a try. Book your free consultation here: https://www.proactivefit.ca/consultationrequest
  • What if exercise hurts my knees, shoulders, or _______?
    While a bit of muscular discomfort or soreness is normal and okay to work through, we always, ALWAYS want to know if you are feeling it in your joints. Our workout sessions allow for a large degree of customization based on your particular needs, conditions and abilities.
  • Is this just for the ladies?
    No. Though most of our members are women, our sessions are co-ed. Men are welcome!
  • I’m not feeling 100%. Can I still work out?
    You should perform workouts only when you are well-fueled, hydrated and well-rested. If you are a bit sore from previous exertion, a workout will probably help “loosen” tight muscles. You need to be aware and always alerting us to any possible health concerns, signs or symptoms. If you experience any of the following signs or symptoms during your workout, then STOP and seek medical attention: Dizziness Nausea Unusual shortness of breath Chest pain or tightness Pain in neck or jaw or radiating down the left arm Light-headedness
  • Do I have to be “in shape” before I start training?
    Absolutely not! Our programs are designed for your current fitness level. We will meet you where you’re at! For safety reasons, all members start off with Introduction sessions to learn the foundations of movement before jumping into any of our Small Group Training sessions! Keep in mind you may still be sore from doing movements your body is unaccustomed to making. If you are an experienced exerciser that has been training consistently for the past six months, please talk to us before booking your first session.
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